F.A.Q.

Here are some common questions asked to We Custom Prints.

Getting
Started

What is your turn around time?

Turn around times can vary depending on several factors:

  • Number of orders in front of yours
  • The time of day your order was placed
  • The number of items you ordered
  • The method to complete  your custom order
  • Availability of inventory

The earlier we get your order the quicker we can start working on them. We close at 4pm. Please keep that in mind. We try to get your orders out as quickly as possible.

Simple orders like prints are usually able to be completed the same day if ordered early but depending on the number and orders ahead of yours we try to have everything printed and cut for you in less than 2 business days.

 

What is the quickest way to get my order processed?

Ordering online is the quickest and easiest way for us to receive, process, and complete your order. 

It helps us to ensure that you get the image you want on your item because you upload and design it yourself. It gives you an immediate proof so you don’t have to waste time going back and forth through email with  us. Once your order comes in our amazing website design center gives us your image in several different formats, which is perfect for all of the methods that we use to complete your custom order. 

When you order online you are able to see your full pricing quickly and make payment. Once payment is received we can start your order immediately.

When you call in or email your order it really slows down the process. We are a small hands-on business. We spend the majority of our time printing, pressing and tending to our in-store customers. We are not always in a position to be on the computer to give you quick responses, email invoices and then email over proofs. Placing your order online significantly speeds your order along. 

Can I get my order sooner?

Yes. We can not garauntee that we can get your order completed the same or nex day but in many cases we can make it happen. Our staff availability, time of day of your order, availaiblity of inventory, size of your order and difficulty of the custome item will determine your if we are able to rush your order. 

If it is determined that we can rush your order there is a Rush order fee. It starts at $25 and increases based on the number of items that you need  completed. 

 If you need to have your order rushed please give us a call before submitting your online order to see if it is possible. 404-490-2434.

Shipping

How will my shirts ship?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

Duis tincidunt mi at quam condimentum lobortis.

Can you deliver my shirts if I am local?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

Duis tincidunt mi at quam condimentum lobortis.

Can I come pick up my shirts?

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Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

Duis tincidunt mi at quam condimentum lobortis.

Can you ship internationally?

Maecenas eu placerat ante. Fusce ut neque justo, et aliquet enim. In hac habitasse platea dictumst. Nullam commodo neque erat, vitae facilisis erat. Cras at mauris ut tortor vestibulum fringilla vel sed metus. Donec interdum purus a justo feugiat rutrum. Sed ac neque ut neque dictum accumsan. Cras lacinia rutrum risus, id viverra metus dictum sit amet.

Fusce venenatis, urna eget cursus placerat, dui nisl fringilla purus, nec tincidunt sapien justo ut nisl. Curabitur lobortis semper neque et varius. Etiam eget lectus risus, a varius orci. Nam placerat mauris at dolor imperdiet at aliquet lectus ultricies.

Duis tincidunt mi at quam condimentum lobortis.

Payment

How much do I have to pay to get started?

We require payment in full to start on your order.

I am having issues with my paypal can I pay with a card?

Absolutely. Although we use Paypal as our payment gateway you do not need to log into your PayPal account to make a payment. You can select the pay with credit card option without logging into your PayPal account to use a credit card 

Can I pay with cash when I get to your printshop?

No. We Custom Prints is a cashless business. We do not accept cash at our location. 

Your order can not get started until full payment is made. 

Returns

If I don't like my items, can I return them?

We do not do returns or exchanges. Because we specialize in custom products we do not make returns or exchanges. Please be aware of that before placing your order

Still need help? Send us a note!

 

For any other questions, please write us at wecustomprints@gmail.com or call us

(404)490-2434